Refund Policy

We want you to be happy with ReadRom. If you have an issue with a payment or your subscription, contact us and we will do our best to make it right.

If you are not satisfied with your first subscription payment, contact us within 7 days of the charge at support@readrom.com and we will issue a full refund.

Refunds may be limited in cases of abuse, fraud, repeated refund requests, chargeback misuse, or attempts to consume substantial paid content and then request a refund in bad faith.

If your subscription begins with a free trial, the 7-day money-back guarantee applies from the date of your first paid charge, not the trial start date.

Cancel before the trial ends to avoid being charged. Trial length, conversion date, renewal price, and billing provider will be shown before you accept the offer.

Monthly renewals are non-refundable once charged, except where this policy or mandatory law requires otherwise. You can cancel before your next billing date to avoid future charges.

If annual subscriptions are offered, the same 7-day money-back guarantee applies to the first annual charge. After 7 days, annual plans are generally non-refundable, but you retain access until the end of the paid annual term unless mandatory law requires a different result.

In jurisdictions where mandatory consumer laws require pro-rata refunds or other cancellation rights, we will comply with those laws.

You can cancel your subscription at any time from your account settings or through the billing provider used for purchase. Cancellation takes effect at the end of the current billing period, and you retain access until then unless the checkout provider or law states otherwise.

If a technical failure on ReadRom's side prevents you from accessing paid content, contact us within 7 days of the issue. Valid technical issues may include payment charged but access not granted, a server-side outage that materially prevents paid reading access, or a subscription verification failure.

After investigation, we may provide a refund, account credit, subscription extension, or other remedy depending on the issue and applicable law.

If you are an EU or UK consumer, you may have a statutory 14-day right to withdraw from a digital subscription. By subscribing and accessing digital content immediately, you acknowledge that service begins right away and that withdrawal rights may be limited or lost once digital content access begins, where permitted by law. Checkout flows for EU/UK users should clearly request any legally required immediate-access consent or withdrawal acknowledgment before paid access begins.

Nothing in this policy limits mandatory consumer rights that cannot legally be waived.

Subscriptions purchased through the Apple App Store, Google Play Store, or another app-store provider may be subject to that provider's refund process and policies in addition to ours.

If your purchase was processed by an app store, you may need to request a refund directly through that app store. Refund timing, eligibility, taxes, family sharing, and subscription access changes may be controlled by the app-store provider.

Refunds are generally returned to the original payment method and in the currency used by the billing provider where possible. Razorpay refunds are normally routed back through the original payment rail, such as card, UPI, wallet, or net banking where supported by Razorpay and the payment network. Banks, card networks, app stores, and payment providers may apply exchange rates, fees, or tax adjustments that ReadRom does not control.

If you dispute a charge with your bank, card issuer, app store, or payment provider instead of contacting us, we may suspend or restrict paid access while the dispute is reviewed.

Please contact support@readrom.com first for faster resolution whenever possible.

Gift subscriptions are not currently offered unless ReadRom expressly makes them available. If introduced, gift-specific refund terms may apply.

Email support@readrom.com with your registered email address, payment date, billing provider, and a brief description of the issue. We process eligible refund requests within 5-7 business days after approval.

Refunds are returned to the original payment method through Razorpay, the app store, or the billing provider that processed the payment, depending on how you purchased.